“This initiative has helped our staff to rethink how they communicate with others (both residents and staff) while working in our dementia-inclusive community. As we have learned in the course, we are focusing on being more mindful of the language we use, the tone of our voice, the physical position in which we speak to our residents (at eye level), and our demeanor; ensuring we are remaining calm, positive and compassionate at all times.”
– ORCA Member