Careers in Retirement Homes

Provide initial face-to-face and telephone/email contact with visitors, staff and residents, answer inquiries and/or notify appropriate people as required, maintain confidentiality of all financial, personnel and resident data while providing full administrative support to the General Manager and supervisory staff. Assist with residence’s fire and safety programs as needed.

Work with the Office Manager and General Manager to answer resident inquiries and support them with any other related administrative duties in the residence.

• High School Diploma
• Office Admin. Certificate

Maintain a clean, safe environment in the residence that provides comfort and security of the residence as directed by the Housekeeping Manager and residence policies and procedures. May include cleaning/sanitizing of resident suites, common areas, etc. and reporting of any malfunctions in the residence to the Manager.

May also complete laundry duties.

• High School Diploma

Plan, organize, direct and supervise the activities of the Housekeeping Department to achieve and maintain high standards of cleanliness and sanitation in the residence. Must have a complete understanding of and practice infection control policies and ensure staff are provided with adequate equipment and supplies appropriate to provide the delivery of the service.

May also oversee the Laundry department, depending on the structure of the home.

High School Diploma

Provide resident care by attending to resident needs and providing assistance to ensure residents are able to perform/receive activities of daily living. Observe and report resident changes to the Director of Care or supervisory staff, and complete nursing documentation if applicable. Help residents maintain independence, while promoting dignity and physical safety. May provide emergency first aid/nursing care until appropriate medical care is available.

May assist Culinary and Recreation departments with special functions.

• PSW Certificate, RPN
• Medication Administration Certificate
• UCP Course for Med. Admin
• CPR

Provide professional nursing care to all residents and supervise care given in the nursing department by assessing resident needs and planning, implementing and evaluating the care program which may include medication administration, as well as other care services as applicable. Work closely with General Manager, attending Physicians, Food Services and Activity/Recreation and supervise all staff in nursing department.

May report to the General Manager if there are any issues or concerns related to the health and well-being of residents. May work with other care staff in training and ensuring care services/care plans are provided to residents.

• College of Nurses: RN, RPN

Prepare and serve nutritious meals for residents in a safe and attractive manner including sampling food prior to each meal to determine palatability. Monitor quality and ensure proper operation of kitchen equipment including alerting the Food Service Manager to concerns while providing recommendations for corrective actions.

If you have worked in a restaurant, banquet hall, or similar environment, joining the culinary team in a retirement home would be a good fit.

• Red Seal Chef Certification

Assist Chef with food preparation, clean/sanitize/organize as required. Serve food to residents, observing special diet restrictions and resident preferences and clear tables.

May assist Activity/Recreation department with special functions (e.g., holiday events, etc.)

• High School Diploma
• SmartServe Certification
• Safe Food Handling Certification

Oversee day-to-day operations of Food Service Department including policies and procedures, plan/organize/direct and supervise department to ensure provision of high-quality food service. This includes planning/developing regular therapeutic and alternate menus based on Canada’s Food Guide, purchasing food and supplies, ensuring sanitation, coordinating dietary services with other departments, maintaining accurate records pertaining to residents’ nutritional care and ensuring all public health reports are communicated to staff and acted upon.

May assist Activity/Recreation department with special functions (e.g., holiday events, etc.)

• Red Seal Chef Certification
• Food/Bev./Nutrition Mgmt. Certificates/Diplomas
• SmartServe Certification
• Safe Food Handling Certification

Provide support to the Recreation Manager with implementing and evaluating the leisure programs and services to meet the psychosocial, physical, intellectual and spiritual needs of residents. This includes planning, organizing and submitting monthly activity schedules/calendars for the Recreation Manager to review and approve. Recreation Staff may also be responsible for carrying out recreational programs to residents in the residence and support to new/current volunteers in the residence.

May assist Dietary Department with special functions (.e.g, food and drink service)

• High School Diploma
• Fitness Certifications

Develop, implement and evaluate leisure programs and services to meet the psychosocial, physical, intellectual and spiritual needs of all residents. Establish programs, and maintaining monthly calendars that enrich the lives of each resident. Collect and assess ongoing programs. Interview and assess residents’ social history, physical ability and behaviours, dietary requirements, etc. May also assist with development/management/administration of volunteer program.

May assist Dietary Department with special functions (.e.g, food and drink service)

• Degree or Diploma in physical education, recreation and leisure, gerontology, or a related field
• Fitness Certifications (CanFitPro/SFIC/FFOA)

Complete general repairs to building, equipment and furnishings, routine and preventative maintenance, etc. as directed by the Environmental Manager.

May also work throughout the Laundry and Housekeeping departments.

• N/A

Maintain the building and grounds in good condition to ensure safety and compliance with regulations. Ensure general repairs and room maintenance are completed, and other areas are kept in working order for resident and staff safety and comfort. Maintain effectiveness of building mechanical, electrical and fire detection and safety systems and provide routine surveillance of grounds, including parking lots, courtyards, etc.

May also oversee Laundry and Housekeeping departments, depending on the structure of the home.

• Maintenance Certificates (general, power engineer, electro mechanical)

Sort, wash, dry and fold laundry as well as store and deliver linens and personal clothing if required.

May also complete housekeeping duties.

• N/A

Plan, organize, direct and supervise the activities of the Laundry Department to achieve and maintain high standards of cleanliness and sanitation in the residence related to laundry services. Must have a complete understanding of and practice infection control policies and ensure staff are provided with adequate equipment and supplies appropriate to provide the delivery of the service.

May also oversee Housekeeping department, depending on the structure of the home.

N/A

Oversee day-to-day operations of the retirement home including but not limited to management of human, physical and financial resources, ensuring high-quality care for residents, ensuring staff and residence is compliant with applicable regulations, liaise and consult with inspectors/professionals/stakeholders in relation to the operation of the residence and provide strategic leadership, and motivation to the staff.

May work with Office Manager to assist with answering inquiries, and maintaining financial, personnel and resident data, and compliance of related regulations and policies (e.g., Retirement Homes Act, etc.)

• Diploma or Degree in nursing, social work, gerontology, hospitality, business, or a related field
• Labour Relations Certificate
• Retirement Community Management Certificate

Assist with day-to-day operations for financials including accounting and payroll for the residence while maintaining confidentiality of all financial, personnel and resident data. May have direct reports including Office Administrators, Reception and/or Concierge and other office staff.

May report and work with the General Manager/head departments on operational budgets and HR policies/best practices fror staff. May also work with the Marketing Manager to produce related documentations for residents and carrying out tours of the residence.

• Diploma or Certificate in business, accounting, bookkeeping, or a related field

Develop and implement sales and marketing plans to drive occupancy of prospective residents into the residence, meeting financial targets. Conduct community outreaches as needed. Provide regular communication to management team regarding upcoming potential move-ins/outs and status of resident population. Complete and maintain residency-related documentation. Provide tours and manage overall leasing process from start to finish.

May work with Activity/Recreation department to schedule special functions (e.g., holiday events, etc.)

• Diploma or Certificate in marketing, public relations, or a related field

Responsible for managing the organization’s overall operations, including leading the development of strategic business plans, driving profitability, managing company organizational structure, and strategy, and communicating with the Board of Directors if applicable.

Experience in leadership roles within the seniors care, congregate living, healthcare, hospitality, or multi-unit housing sectors.

• Bachelor’s or Master’s Degree in health care, health administration, business administration, or a related field

Responsible for providing strategic business and financial leadership to the retirement home and/or chain, including budgeting, financial forecasting and planning, reporting, and more.

Experience in the financial landscape within the seniors care, congregate living, healthcare, hospitality, or multi-unit housing sectors.

• Bachelor’s or Master’s Degree in finance, accounting, economics or a related field
• CPA designation an asset

Responsible for the overall marketing, sales, and communications of all retirement communities within the organization, driving long-term trust, growth and profitability.

Previous marketing, sales, and/or communications experience within the seniors care, congregate living, healthcare, hospitality, or multi-unit housing industry sectors.

• Bachelor’s or Master’s Degree in marketing, business administration, communications, or a related field

Oversee all operations within the retirement home/chain. This role provides a significant leadership presence for the support office and leadership, direction, and support to the operations team.

Operational experience within the seniors care, congregate living, healthcare, hospitality, or multi-unit housing industry sector.

• Bachelor’s or Master’s Degree in business administration or a related field

Responsible for managing the overall strategy and processes related to recruiting and retaining the retirement home and/or chain’s team. Their job is to optimize people-centered activities such as hiring, training, professional development, and performance management to ensure efforts support the organization’s growth and bottom line.

Previous recruitment experience within the seniors care, congregate living, healthcare, hospitality, or multi-unit housing industry sectors.

• Bachelor’s or Master’s Degree in human resources, business administration, or a related field
• CHRP and/or CHRL designation are considered assets

Responsible for managing and successfully implementing the information and computer technology of a retirement home and/or chain. Their job is to examine the short and long-term needs of an organization and utilizes capital to make investments designed to help the organization reach its objectives.

Previous IT experience within the seniors care, congregate living, healthcare, hospitality, or multi-unit housing industry sector.

• Bachelor’s or Master’s Degree in information technology, computer science, business administration, or a related field